The Commerce team are hiring across SI, Vendors, Software Houses, Medical, Government, Gaming, Pharma, High Tech, Manufacturing and consulting
Salary 60000 - 72000 SGD
Number of positions to fill : 1
Reference number : 8438
Selected candidate will be a part of Level 3 Operations team working during Singapore business hours, stand-by at another time.
Managing global operations, taking escalations from L1/L2 and provide feedback to management on issue resolution and root cause.
Liaise with Engineering team in getting a detailed analysis, provide feedback for design review as well as recommend best operational feasible option.
Ideal candidate should have CCIE level of knowledge in running the networks.
Work location will be Pasir Panjang, Mapletree Business City.
Roles / Responsibility
Develop (from scratch) the technical operational working instructions across the various platforms of network technologies
Study and understand the BCP and DR policies and execution requirements
Review the network incident tickets and perform event correlation
Study and understand in detail the requirements for managing the client’s different lines of services and the technology required to support these lines of service.
Clearly understand the escalation processes for internal and to client for higher level support and/or vendor engagement
Understand specific troubleshooting, diagnostics, change management policies as it pertains to the technology
Review the technology as it pertains to the ‘Advanced Services’ functions and gains a deeper understanding of the specific requirements eg. Performance and configuration review, failure trend analysis expectation and performance and anomaly analysis
Clearly define with the other regional support centers the process for handover of duties in critical/emergency situations
Document and understand the process from a technology perspective as it pertains to incident handover to support center, problem management, change management, configuration management and capacity management.
Assist in the development of the Operations Plan.
Perform testing of the tools in collaboration with client as part of operational readiness testing
Develop the overall train the trainer program as it pertains to the technology policy and procedural aspects and specific client requirements for “go-live”.