Service Lead - Application Production Support

Salary 90000 - 120000 SGD
Number of positions to fill : 2
Reference number : 8442

Employment terms
Contract
Length of employment
12 month renewable Contract
Employment date
2018-05-16
Education
Degree
Skills
DNS, OS, Firewall, SAN / LAN, ITIL,
Languages ‚Äč‚Äčasked
English

Description



In a challenging and multicultural environment, we seek a Service Lead role to join our application production support team.

Handling escalation on actions from Production Engineers Level 3 (incident, request, change) 

  •  Escalates to management if needed
  • Check if Knowledge was shared within the team and perform filed sessions.

Continuous improvement of service provided by Production Engineer L2 / L3 

  • Enable and encourage Improvement spirit within the team by being a role model on that topics
  • Ensure the team has proper time slots to make the ongoing improvement

Managing knowledge in coordination with AS community in Paris and London 

  • Trains Production Engineers on transferred activities for his business line (production of the applications)
  • Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.
  • Controls that Knowledge database is regularly updated

Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, etc…).

  • Act as global coordinator during DRP / WIP / main events.
  • Review of major releases roadmaps with the team
  • Ensure post checks are documented, performed and report is shared

Qualifications and Profile 

The position requires a minimum of 4 years relevant experiences as a production support or at least infrastructure support role.

Technical 

  • Hands-on experience on support role with a good understanding of IT architectures
  • Good experience in monitoring tools, scheduler, scripting.
  • Good knowledge of basic IT concepts (DNS, OS, Firewall, SAN / LAN),
  • Proficient in OS basic administration

 Other Professional Skills and Mind-set 

  • ITIL knowledge is expected
  • Language : English fluent, French is a real plus

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